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Thursday, May 30, 2002
now hear this
more fucking phone repair nonsense. my expedited service call time between 8 and 10 am came and went. apparently, they came by twice but did not follow the instructions for gaining access to my apartment. that my building has no buzzer makes it difficult but hardly impossible. that they had explicit directions to call my cellphone (the guy on tuesday had no difficulty with these instructions) should have made the task manageable for anyone with a functioning brain. now i realize that isnt a prerequisite condition for the job of telephone repairman. the most ludicrous excuse that the mci rep gave me was that the repairmen 'are not required to call' a customer. so the telephone company wont use the phone to call a customer in order to facilitate a repair even if that is the only way to get at the repair. the guy on the phone kept asking me if they could access the box with a ladder. so they are willing to risk injury and jump through hoops to get to the roof when all they had to do was pick up the phone, which is their fucking business! but they are not obligated to do so. to make matters worse, the rep said that since the service was for an mci customer but the repairman worked for verizon, the verizon subcontractor would not go out of their way to get the job done, but it was the verizon repairman that fucked the line up to begin with. its not my line thats broken (but the roof access is through my apartment), its my upstairs neighbors line, which was fine until the repairman came to fix my line on tuesday. now im forced to wait possibly until six pm. how much do you want to bet this guy fucks something else up, if he even shows at all?
the great uncle
Wednesday, May 29, 2002
brother, can you spare a dime?
i love this blogstory, lets call it "Spare Change, Spare Time."
hold the line
the fun never ends here. looks like my phone line is fixed but in the process the verizon repairman knocked out my upstairs neighbors line. unfortunately he is an mci customer and despite the fact that the verizon guy screwed it up they wont repair it. so now im waiting for mci to come and fix his line sometime between now and the end of time. and all of this (again) because my asshole neighbors have a penchant for fucking up the lines which runs beneath their access to the roof. which reminds me of the time a couple of years ago when they blamed the chinese for breaking the line. they claimed they were trying to steal long distance by tapping into our phones. the repairman and i had a good chuckle over that one. i thought the neighbors were just rude insensitive and boorish, but now im wondering if theyre not more than a bit touched in the head. they could all use a good spanking, preferably with a two by four.
we now return you to your regularly scheduled reprogramming.
now i just got a call from mci. theyre bouncing it back to verizon but they wont come until tomorrow morning. at least they called and didnt leave me waiting all day. is there some version of repairman's stockholm syndrome.